Terms & Conditions

Gift Cards and eGift Cards are redeemable for all treatments and products at KAILO Medispa. Gift Cards expire 3 years from the purchase date. Gift Cards cannot be exchanged for any legal tender (cash, EFTPOS, credit card, or eGift Card). Gift Cards are non-transferable and non-refundable. Lost or stolen Gift Cards cannot be replaced. Cancellations within 24 hours may result in a $100 cancellation fee being deducted from the Gift Card. By using and/or purchasing a KAILO Medispa Gift Card, you agree to be bound by these terms and conditions.

Terms & Conditions

Appointment Cancellations & Rescheduling

To ensure exceptional service for our guests at KAILO, we kindly request a minimum of 24 hours’ notice for all appointment cancellations or changes. Cancellations made after this period may be subject to a cancellation fee of up to $100.

Credit Card Policy

All appointments at KAILO Medispa and KAILO Well require providing credit card details at the time of booking, whether made online, over the phone, or in-store. Your credit card information is securely stored using our software provider, Zenoti. This allows for efficient checkout and can be used for future treatments, product purchases, etc. Alternatively, you may choose to use an alternate payment method. Guests with existing appointment deposits may apply these towards their payment.

Please note that no-show appointments and cancellations for any reason, including due to COVID-19, may incur a no-show/cancellation fee of up to $100.

By booking an appointment at KAILO Medispa, you agree to these terms and conditions.

Consent Forms

All treatments at KAILO Medispa require completed consent forms prior to treatment commencement. These forms include necessary medical information required by the treatment provider. Consent forms may need to be updated annually or whenever a new provider administers treatment.