Appointments Terms & Conditions
Cancellations & Rescheduling Appointments
So that KAILO’s team can be best prepared to offer extraordinary service to our guests, we kindly request a minimum of 24 hours’ notice to cancel or change all appointments. Cancellations after this time may incur a cancellation fee of up to $100.
Credit Card Required At Time Of Booking
All appointments at KAILO Medispa and KAILO Well require credit card details to be provided at the time of booking. This applies to bookings made online, over the phone, or in store.
Credit card information is stored safely and securely using the technology of our software provider, Zenoti.
For ease and efficiency of check-out, the credit card provided can be used to finalise payments of any future treatments, product purchases, etc. Or an alternate method of payment can be used if you prefer.
Guests with existing appointment deposits are welcome to continue to redeem these at time of payment.
No-show bookings and appointments cancelled for any reason, including covid, will now incur a no-show/cancellation fee of up to $100.
If you would like to contact the KAILO team in relation to a new or existing booking, please call us on 07 3252 3225.
