Treatments

Terms & Conditions


Appointment Cancellations & Rescheduling

  • To ensure exceptional service for our guests at KAILO, we kindly request a minimum of 24 hours’ notice for all appointment cancellations or changes.
  • Cancellations made after this period may be subject to a cancellation fee of up to $100.


Age Limitations

  • Guests must be at least 16 years old and accompanied by a parent or guardian during their visit and treatment.
  • For those aged 18 and over, identification may be required if necessary.


Credit Card Policy

  • All appointments at KAILO Medispa and KAILO Well require providing credit card details at the time of booking, whether made online, over the phone, or in-store.
  • Your credit card information is securely stored using our software provider, Zenoti. This allows for efficient checkout and can be used for future treatments, product purchases, etc.
  • Alternatively, you may choose to use an alternate payment method. Guests with existing appointment deposits may apply these towards their payment.
  • Please note that no-show appointments and cancellations for any reason, including due to COVID-19, may incur a no-show/cancellation fee of up to $100.
  • By booking an appointment at KAILO Medispa, you agree to these terms and conditions.


Consent Forms

  • All treatments at KAILO Medispa require completed consent forms prior to treatment commencement.
  • These forms include necessary medical information required by the treatment provider.
  • Consent forms may need to be updated annually or whenever a new provider administers treatment.

Gift Cards

Terms & Conditions


  • KAILO Medispa Gift Cards and eGift Cards are redeemable for all treatments and products available at the spa and are valid for 3 years from the date of purchase.
  • These cards cannot be exchanged for legal tender (cash, EFTPOS, credit card, or another eGift Card) and are non-refundable, non-transferable, and cannot be replaced if lost or stolen.
  • Cancellations made within 24 hours of a scheduled appointment may result in a $100 cancellation fee, which will be deducted from the value of the Gift Card.
  • If price increases occur, the difference in cost must be paid by the Gift Card holder at the time of redemption.
  • By purchasing or using a KAILO Medispa Gift Card, you agree to abide by these terms and conditions.