Medispa Information


Reservations & payment

Please reserve your treatments in advance by calling our Medispa reception on 07 3252 2882 or by booking online.


We ask that you please arrive 15 minutes prior to your KAILO experience booking to complete a consultation form, enjoy a welcome drink and relax prior to treatment. If you arrive late, we will make every effort to accommodate you, however your treatment will be completed at the scheduled time so as not to inconvenience other guests.


Guests of KAILO enjoy 2 hours of complementary parking under The Calile Hotel. Please have your parking ticket validated at reception on arrival.

health & wellbeing

If you are pregnant, or have any health conditions, allergies or injuries that might affect your KAILO experience please advise us at the time of booking.

wellness menu

KAILO has combined with The Lobby Bar to create a delicious and healthy Wellness Menu for our guests, preparation can be completed quickly with items ready for you in a few minutes. Try one our Signature Wellness Tonics, or if the occasion calls for it, we also have access to a licensed bar.

cancellations & rescheduling

So we can provide extraordinary service to all our guests and to avoid a cancellation fee, we request a minimum of 24 hours notice to cancel or change an appointment. Please call reception on 07 3252 2882 to arrange. 

As of January 2019, all bookings for treatments that are 60min or longer, will incur a $50 cancellation fee if cancelled under 12 hours prior to appointment time. 

booking deposits

A 20% deposit is required to secure all weekend and after hours appointments.

group bookings

Enjoy special time with colleagues, friends and loved ones in one of our Spa's private rooms.

A 50% deposit is required for groups of three or more.

express service

Perfect for busy people. Make the most of your down-time as we arrange two therapists to perform your treatments. Please call reception to arrange express service 07 3252 2882.

men are welcome

Everyone is welcome to enjoy a holistic KAILO experience. KAILO is a haven for busy men to relax and de-stress with regular massages, we will also care for all your grooming needs.


We know you want everything to be just perfect, our skin programs ensure you are truly radiant on your wedding day. We also look after the essentials for you and your bridesmaids for your big day in our private room.

zip pay

Enjoy your new skin care regime now to achieve glowing skin. Zip Pay is interest free and allows you to pay later to suit your lifestyle. We also have payment plans for our Prescriptive Skin Programs, please ask at reception.

product delivery

If you can't make it into KAILO to pick up your purchased products, we will deliver free of charge (with trackable postage).

gift cards

We'd love to assist you with your personal and corporate gift needs. Elegantly wrapped gift cards make wonderful gifts for loved ones, friends and clients. Available from $100 and valid for 9 months, you are welcome to drop in, call us or purchase online through this link. All our gift cards can be posted or couriered Australia wide.

tga listed equipment & products*

KAILO chooses to use only equipment and products that are registered by the Therapeutic Goods Administration Australia. You have the confidence to know that all our equipment and products have gone through the most stringent of tests to ensure safety and efficacy. Our skin care ranges are Ultraceuticals, Ultra MD, DMK and DMK Ltd to support all your skin care needs.