Reservations & payment
Please reserve your treatments in advance by calling our Medispa reception on 07 3252 3225 or by booking online.
Please arrive 15 minutes prior to your appointment to complete a consultation form, enjoy a welcome drink of KAILO’s signature lemongrass and ginger tea and relax. If you arrive late, we will make every effort to accommodate you, however your treatment will be completed at the scheduled time so as not to inconvenience other guests.
Guests of KAILO enjoy 2-hour complementary parking under The Calile Hotel off Ada Lane. Please have your parking ticket validated at KAILO reception on arrival.
health & wellbeing
If you are pregnant, or have any health conditions, allergies or injuries that may affect your KAILO experience please advise us at the time of booking.
KAILO has combined with Hellenika to create a delicious Wellness menu and can have it ready for you in a few minutes. Try one our Wellness Tonics or if the occasion calls, we also have access to a licensed bar.
cancellations & rescheduling
So we can provide extraordinary service to all our guests and to avoid a cancellation fee, we request a minimum of 24 hours’ notice to cancel or change an appointment. Cancellation fees will apply.
$100 flat fee deposit for appointments 60 minutes or over and appointments with Dr Edwina (including consultations) is required to secure a booking. Deposit is redeemable at time of treatment within one month of consultation appointment Any cancellation of appointment advised with less than 24 hrs notice will forfeit deposit paid. NAD+ infusions require payment in full up front, and $100 deposit on all other IVs is required.
Enjoy special time with colleagues, friends and loved ones in our Spa’s private room. A 50% deposit is required for groups of three or more.
Perfect for busy people. Make the most of your down-time as we arrange two therapists to perform your treatments.
men are welcome
KAILO is a haven for busy men to relax and rejuvenate with regular massages, skin treatments and cosmetic procedures.
Let us take care of all your pre-wedding skin, beauty and wellness needs. Our KAILO bridal specialist will put the perfect program together to have you glowing on your big day! We can also offer you our private bridal suite for key wedding party members for your big day preparations.
zip pay& Afterpay
Enjoy your new skin care regime now to achieve glowing skin. Zip Pay is interest free and allows you to pay later to suit your lifestyle. We also have payment plans for our Prescriptive Skin Programs, please ask at reception.
If you can't make it into KAILO to pick up your purchased products, we will deliver free of charge (with trackable postage).
We’d love to assist you with your personal and corporate gift needs. Elegantly wrapped gift cards make wonderful gifts for loved ones, friends and clients. Available from $50 and valid for 12 months, you are welcome to drop in, call us or purchase or purchase online through this link.
tga listed equipment & products*
KAILO chooses to use only equipment and products that are registered by the Therapeutic Goods Administration Australia. You have the confidence to know that all our equipment and products have gone through the most stringent of tests to ensure safety and efficacy. Our skin care ranges are Ultraceuticals, Ultra MD, DMK and DMK Ltd to support all your skin care needs.